Privacy Policy

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ABN 67 680 753 691

Effective Date: 1 November 2024

Connect Ability Hub Pty Ltd ("Connect Ability Hub", "the Company", "it", "its", or "the Organization") operates the website connectabilityhub.com.au and the CAH smartphone application (the "App"). The Company is committed to safeguarding the privacy of its users and ensuring the protection of their personal information. This Privacy Policy outlines the practices and procedures the Company employs regarding the collection, use, disclosure, and protection of personal information when individuals visit or use the website, the App, and/or create an account with the Company. By providing personal information via the website or App, users expressly consent to the collection, use, and disclosure of their personal data in accordance with the terms set out in this Privacy Policy.

1. General Terms

1.1 This Privacy Policy applies to all interactions with Connect Ability Hub, including but not limited to visits to the Company's website, downloading and use of the CAH App, or any other electronic communication (such as emails). It governs the collection, use, and storage of personal information related to such activities.

1.2 This Privacy Policy should be read in conjunction with the Connect Ability Hub Terms and Conditions, which govern the use of the website and the App.

1.3 Should users have any inquiries or concerns regarding this Privacy Policy, they are encouraged to contact the Company by email at support@connectabilityhub.com.au.

2. Collection of Personal Data

2.1 In the course of providing its services, Connect Ability Hub may collect the following types of personal data from users:

Contact Information: Email address, phone number
Personal Information: Full name, age, date of birth
Demographic Information: Residential address, work address
Professional or Business Information: Company name, company address, business contact details, nature of services provided

2.2 The scope of personal information collected may vary depending on the services accessed by the user, their usage of the website and App, and any interactions with Connect Ability Hub. Certain information may be required to enable the Company to provide specific services, while other data may be voluntarily provided by users.

2.3 Personal information is collected when users:

Register an account on the Connect Ability Hub website
Create a user profile or account within the App
Download or use the CAH App
Engage with the Company’s customer service or technical support

2.4 The website and App may contain links to third-party websites or external resources. Connect Ability Hub strongly advises users to review the privacy policies of such third parties to understand how their personal data is handled. Connect Ability Hub is not responsible for the privacy practices or data collection methods of these third-party sites or services.

3. Use of Personal Information

3.1 Connect Ability Hub collects, stores, and uses personal information for various purposes, including but not limited to:

Provision of Services: To connect users with services available in their locality, such as healthcare providers, personal trainers, and other professionals.
Enhancing User Experience: To improve the functionality of the website, App, and user interface, ensuring that users have a seamless and customized experience.
Customer Support: To facilitate communication with users, resolve any technical or service-related inquiries, and provide timely assistance as needed.
Business Operations: For internal administrative purposes, including accounting, billing, and compliance with legal obligations.

3.2 The Company may also use personal information to send users updates, promotional materials, or other communications related to its services, provided that users have given explicit consent to receive such communications. Users can opt out of these communications at any time by following the instructions in the communication or by contacting the Company.

4. Disclosure of Personal Information

4.1 Connect Ability Hub may disclose personal information to third parties for the following purposes:

Legal Requirements: Where disclosure is required by law, regulation, or legal process, including but not limited to compliance with court orders, government agency requests, or other legal obligations.
Service Providers and Contractors: To third-party vendors, service providers, or contractors engaged by the Company to assist in operating the website, App, and related services. These third parties may include cloud hosting providers, payment processors, customer support platforms, and other service providers who process personal data on behalf of the Company.
Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity. In such cases, users will be notified of any changes in data handling practices.

4.2 The Company will not sell, rent, or lease users' personal information to third parties for marketing purposes without explicit consent from the user.

5. Accuracy and Integrity of Personal Data

5.1 Connect Ability Hub strives to maintain the accuracy, completeness, and relevance of personal information. The Company encourages users to regularly review and update their personal data to ensure it remains accurate and up-to-date.

5.2 Users may update or correct their personal information by accessing their account settings through the website or App. If users encounter any difficulties in accessing or modifying their data, they are encouraged to contact the Company at support@connectabilityhub.com.au.

6. Security of Personal Information

6.1 Connect Ability Hub employs industry-standard security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to, encryption, secure servers, and access controls.

6.2 While the Company strives to implement the highest security standards, users should be aware that no method of transmission over the internet or method of electronic storage is entirely secure. Therefore, while reasonable efforts will be made to protect personal data, Connect Ability Hub cannot guarantee absolute security.

6.3 Some of the Company’s service providers may be located or store data outside of Australia. In such cases, Connect Ability Hub ensures that appropriate safeguards are in place to protect personal information in accordance with Australian privacy laws and relevant international standards.

7. Data Breach Notification

7.1 In the event of a data breach that meets the criteria set out under the Privacy Act 1988 (Cth) and the Notifiable Data Breaches (NDB) Scheme, Connect Ability Hub will take immediate steps to mitigate the breach and notify affected individuals as soon as practicable.

7.2 Where the Company believes that a breach is likely to result in serious harm to any individual, it will notify the Office of the Australian Information Commissioner (OAIC) and the affected individuals. The notification will include information about the nature of the breach, the type of data involved, and the steps that affected individuals can take to protect themselves from any potential harm.

8. Changes to This Privacy Policy

8.1 Connect Ability Hub reserves the right to modify, update, or amend this Privacy Policy at any time. All updates to this policy will be posted on the Company's website. Users are encouraged to periodically review this document to stay informed about how their personal data is being protected.

8.2 Any material changes to the Privacy Policy will be communicated to users via the email address provided by them, or through other means of communication as appropriate.

9. Contact Information

9.1 Connect Ability Hub welcomes feedback or inquiries related to this Privacy Policy. Users who have questions, concerns, or wish to exercise their rights regarding their personal data are encouraged to contact the Company at support@connectabilityhub.com.au.